Returns policy

RETURNS

If you are not satisfied with your purchase, you can return it for a replacement or refund within 14 days of receipt. (This does not cover sale items)

GetMyBodyFit's return policy doesn’t cover ordinary wear and tear, damage caused by improper use, accidents, or if product care instructions are not followed.

All merchandise returned to our online returns address must be in new, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment,
We strongly suggest choosing a method that provides tracking as GetMyBodyFit.com is not responsible for lost return packages.

RETURNING OR EXCHANGING ITEMS (INTERNATIONAL)

You can return purchases from GetMyBodyFit by post. If you are returning items, please include a note inside the package informing us what you would like us to do. Unfortunately, your international return shipping costs cannot be reimbursed.

You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns .

INTERNATIONAL CUSTOMS DUTIES & CHARGES

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.

RETURNS AND EXCHANGES BY POST
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. GetMyBodyFit is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of our return policy, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.

RETURNS ADDRESS:
GetMyBodyFit
Returns
White Horse Farm
Wakes Colne
Colchester
CO62BJ
United Kingdom

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping charges will not be refunded.*

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at getmybodyfit@live.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at getmybodyfit@live.com and send your item to: White Horse Farm COLCHESTER GB CO62BJ.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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